Last updated: November 3, 2026
DocRxSuite stores account information such as doctor name, email, phone, clinic details, degree, clinic logo, plan status, payment records, prescription history, patient name, age, gender, weight, diagnosis text, medicines, dosage, duration, frequency, instructions, patient email address, prescription email delivery logs, medication templates created by users and additional notes entered by the doctor.
This data is stored to let doctors create, save, print, retrieve, and manage digital prescriptions, maintain clinic profile details, process subscription status, respond to contact requests, and support account security.
Passwords are stored using one-way hashing. Access to saved prescription and profile data is limited to authenticated accounts and administrative maintenance access. Uploaded clinic logos are stored as application files and should not contain sensitive patient information.
Prescription, account, contact, and payment records may be retained while the account or service record is active, and for a reasonable period afterward for legal, operational, audit, and support purposes. Doctors may contact support to request review or deletion where legally and operationally permitted.
DocRxSuite is a software tool only. It does not provide medical advice, diagnosis, treatment recommendations, or validation of prescription accuracy.
For subscription purchases, payment transactions may be processed through Razorpay or other payment service providers. Sensitive payment credentials such as complete card numbers, CVV numbers, net banking credentials, or UPI PINs are not stored by DocRxSuite.
DocRxSuite may collect technical information including IP address, browser type, device information, operating system, access timestamps, pages visited, and security logs for operational, security, analytics, and troubleshooting purposes.
DocRxSuite does not sell personal information. Information may be shared only with service providers, payment processors, hosting providers, legal authorities, or regulatory bodies when required for service delivery, compliance, fraud prevention, security, or legal obligations.
When a doctor uses the prescription email feature, DocRxSuite processes the patient email address, prescription delivery status, delivery timestamp, and related audit records for operational, security, support, and compliance purposes.
DocRxSuite may store information entered by users for the purpose of generating medical certificates, referral letters, fitness certificates, school documents, recovery certificates, leave recommendations, and related clinical documents.
Stored information may include patient name, age, gender, diagnosis, remarks, school information, employer information, referral details, generated document content, document history, creation timestamps, and related audit information.
When PDF generation features are used, generated document content may be temporarily processed for document rendering and download. DocRxSuite does not intentionally publish generated documents to third parties except where required for service delivery, legal compliance, or user-requested functionality.
Generated document history may be stored to allow users to review, retrieve, print, regenerate, or download previously created documents.
Users are responsible for ensuring that their use of stored document history complies with applicable healthcare privacy, medical record retention, and patient consent requirements.
Healthcare professionals are solely responsible for ensuring that patient information entered into certificates, letters, recommendations, and other generated documents is collected, stored, processed, and shared in compliance with applicable healthcare, privacy, and professional regulations.
Medication templates created by doctors are stored to allow faster prescription creation and reuse. These templates are private to the account owner unless otherwise required by law or support operations.
Prescription emails and account emails may be transmitted through third-party email service providers, hosting providers, or infrastructure partners. Information required for email delivery may be processed by such providers solely for delivery and operational purposes.
Doctors are responsible for ensuring that collection, storage, and use of patient information complies with applicable healthcare, privacy, consent, and record-retention laws. DocRxSuite acts solely as a software platform and does not independently determine the legality of information entered by users.
Users may request account deletion by contacting support. Certain records may be retained where required for legal, accounting, fraud-prevention, dispute-resolution, security, operational, or regulatory purposes.
While reasonable technical and organizational safeguards are used, no internet-based system can guarantee absolute security. Users acknowledge and accept the inherent risks associated with electronic storage and transmission of information.
DocRxSuite may update this Privacy Policy from time to time. Continued use of the platform after publication of updates constitutes acceptance of the revised policy.
For privacy questions, contact feedback@docrxsuite.com.